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As an Helpdesk Consultant, you will have to answer user's calls, diagnose problems and provide adapted solutions.

Responsibilities

  • Receive user's calls - First line resolution
  • Recording incidents in the ticketing tool
  • Assist managing workstations and mailbox: diagnostic user's problems
  • Open tickets and follow up, keep users informed on incident status and progress
  • Assign incidents to second line support
  • Production of work-instructions 

Profile

  • Minimum 6 months experiences in a user support function.
  • IT knowledge are mandatory
  • Ability to determine computer problems and provide solutions: candidates have to appreciate call support and write documents in French and English.
  • Luxembourgish, German, French and English spoken fluently